Reach Us at

Kolkata  

Mumbai  

: +91-33-4000 3600

: +91-22-4039 4000

Our Services > Production Support and Maintenance

Production Support, as a domain, calls for a unique blend of maturity, experience and technical finesse in its knowledge resources. The domain, moreover, requires technically versatile product experts who can respond quickly and with the minimum turnaround time to customer queries. Globsyn and iVision have a 24x7, fully equipped with the relevant technology tools and communication facilities, Production Support Centre (GPSC) that is manned by highly experienced professionals.

We have over the years built a huge knowledge repository on legacy applications, tools and utilities. We believe in building close client relationships that brings business value to both partners than just treating each client on a transactional business mode. This philosophy is the pivot of our Production Support Services as with all our other products and services. Our Production Support delivers the right help right away.

Our Services

Bundled Development and Upgrade Assistance

  • Not every support issue is cut-and-dry. Regardless of whether it's a bug or an implementation issue with your running application, the problem simply needs to be resolved. Our support is available to aid you in the development, deployment, and optimization of your applications and moreover, you can also utilize us to assist you with future upgrades.

Attractive Pricing

  • Our support pricing is based on a per-application model - unlike per-CPU or per-server pricing offered by most commercial software vendors. Therefore, your pricing remains constant even as your production deployment grows.

Multiple Support Plan Options

  • Not all support needs are the same. We offer several different Production Support plans - from multiple named applications support and 2 hour response times down to a single named application with 24 hour response times. Choose the support plan that best suits your business and organization needs.

Indemnification

  • We will indemnify and defend our Production Support customers from threatened or pending legal action alleging that Globsyn and iVision infringes a valid patent or copyright. This mitigates the risk of entrusting your enterprise applications to open source.

Our Services > Production Support and Maintenance

Production Support Methodology

Production Support, as a domain, calls for a unique blend of maturity, experience and technical finesse in its knowledge resources. Moreover it calls for technically versatile product experts who can respond quickly and with the minimum turnaround time to customer queries. iVision under the leadership of Globsyn has built its support services based on these ground level realities.

Our Production Support Service provides

  • Team of experts with a command over the products for which the support is provided
  • Competency in software development, deployment and constant up gradation of applications
  • SLA based troubleshooting with identified escalation routines

Our Services > Production Support and Maintenance

The Production Support Team

We understand 'Time' & 'Job' are the most critical components of Production Support. Thus, the Production Support team is sub-divided into individual 'competency' teams based specific areas of delivery, ensuring high levels of QoS to our clients. The teams are categorized into: Call Takers: A 24x7x365 group, which attends to all client calls and routes them to the core-support team.

This ensures that at any given point of time, a dedicated resource is available to attend to any client query Core-Support Team: Provides the actual solution to the problem of the client Consultancy Support Team: Development and other IT professionals, used as consultants to the Core-Support team in the problem resolution process. The blended Delivery Model not only transfers a competitive cost advantage to our clients but also ensures that every phase of the project is controlled and managed. Globsyn also provides Onsite Consulting Service at client site for a diverse range of client needs on a wide variety of platforms, and environments.

This helps to alleviate costs and time associated with hiring (and managing) human resources, as well as significantly control the cost of human capital.

REACH US AT


Mumbai

Globsyn Infotech
904/A Samartha Aishwarya,
Off Link Road, Lokhandwala Complex,
Above Marks & Spencer, Andheri (West),
Mumbai - 400 053, Maharashtra
Tel: +91-22-2639 8870/71/72/73

Kolkata

Globsyn Infotech
XI-11 & 12, Block - EP,
Sector - V, Salt Lake,
Kolkata - 700 091, West Bengal

Tel: +91-33-4000 3600

New York

iVision Inc.
121 Newark Ave STE 548
Jersey City, NJ 07302 - 5873