Application Support Services

 

A user experience (UX) evaluation is the most cost-efficient way to receive direct feedback on your web site or application. We can analyse your product, at any stage of development to determine how effectively it meets business needs and users goals.

 

This service can save you substantial time and money by helping you identify key issues in a product, especially in preparation for a launch or product redesigning project.

 

Under the Hood:

We start by evaluating your product to see how well it complies with usability standards. We determine optimal strategies for incorporating best-in-class solutions that improve the user experience. You receive a detailed recommendation identifying key problem areas and clear explanations of how to fix them.

 

Usability Analysis

The best way to test the quality and effectiveness of your product or service is by directly observing how real people use it. Usability analysis offer genuine feedback from users and give you the opportunity to test key functionalitybefore a product launches.

 

We offer a proven methodology of usability analysis/testing that can be performed at any point in the development process. The data obtained from usability testing can prevent the need for costly fixes later on.

 

Under the Hood…

We interview your stakeholders to determine the test goals and collect and organize product requirements. We identify the ideal user profile or profiles for the test and recruit users that match them. We create a tailored usability script that provides consistency and validity to ensure quality testing data. We conduct tests with trained usability moderators and collect the user data. We analyze the results and deliver an actionable summary of key usability issues.